Privacy Policy

1. Who We Are

CrocoKids.uk is a UK-based online retail store specialising in [mention your products briefly, e.g., children's clothing and accessories]. We are committed to protecting your privacy and handling your personal data in a transparent manner.

2. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can directly or indirectly identify an individual.

A. Device Information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor [e.g., Shopify for e-commerce platform], and analytics providers [e.g., Google Analytics].

B. Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information(including credit card numbers [though we typically only see partial numbers/tokens, not full numbers], email address, and phone number).
  • Purpose of collection: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor [e.g., Shopify], payment processors [e.g., Stripe, PayPal], shipping providers (who are also our dropshipping suppliers for fulfilling your order).
    • Regarding Dropshipping: Please note that as a dropshipping store, your shipping information (name, address, phone number) will be shared directly with our trusted suppliers to facilitate the delivery of your order. These suppliers are typically based in [mention general locations if you know, e.g., "the UK, Europe, or Asia"] and are contractually obligated to protect your data.

C. Customer Support Information

  • Examples of Personal Information collected: Name, email address, phone number, and any information you provide in your communications with us.
  • Purpose of collection: To provide customer support and resolve inquiries.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: May be shared with relevant service providers as necessary to resolve your query (e.g., our shipping suppliers if your query relates to delivery).

3. Minors

The Site is not intended for individuals under the age of [e.g., 16]. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at team@crocokids.uk to request deletion.

4. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use [e.g., Shopify] to power our online store. You can read more about how [e.g., Shopify] uses your Personal Information here: [e.g., https://www.shopify.com/legal/privacy].
  • We use [e.g., Google Analytics] to help us understand how our customers use the Site. You can read more about how [e.g., Google] uses your Personal Information here: [e.g., https://policies.google.com/privacy]. You can also opt-out of Google Analytics here: [e.g., https://tools.google.com/dlpage/gaoptout].
  • We use payment gateways (e.g., Stripe, PayPal) to process payments. They will handle your payment information securely and in accordance with their own privacy policies. We do not store full credit card details on our servers.
  • For order fulfilment, we share your shipping details (name, address, phone number) directly with our dropshipping suppliers who will dispatch your order. They are typically located in [mention general locations if you know, e.g., "the UK, Europe, or Asia"] and are bound by data protection agreements.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site.
  • We use Facebook Pixel (or similar) to measure the effectiveness of our advertising campaigns and understand how you interact with our ads.
  • For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at [e.g., http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work].

You can opt out of targeted advertising by:

6. Your Rights (UK GDPR)

If you are a resident of the UK, you have the following rights regarding your Personal Information:

  • Right to be informed: You have the right to be informed about how your personal data is being used.
  • Right of access: You have the right to request access to the personal data we hold about you.
  • Right to rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to erasure (the "right to be forgotten"): You have the right to request that we delete your personal data in certain circumstances.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance.
  • Right to object: You have the right to object to the processing of your personal data in certain circumstances (e.g., for direct marketing).
  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details below.

7. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

8. Cookies

Our Site uses "cookies" to enhance your Browse experience. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit [e.g., http://www.allaboutcookies.org].

The cookies we use include those that are:

  • Necessary for the operation of the store (e.g., to keep items in your cart).
  • For analytical purposes (e.g., Google Analytics).
  • For marketing purposes (e.g., tracking ad performance).

You can control and manage cookies in your browser settings. However, please note that blocking cookies may impact your user experience and prevent certain parts of our website from functioning correctly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page with an updated "Last Updated" date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at team@crocokids.uk or by mail using the details provided below:

CrocoKids.uk Customer Support [Your Full Business Address - if you have one, or a PO Box if appropriate, otherwise just state UK based] United Kingdom

Phone: +44 7822 017145 (Support Mon-Sat, 9 am - 6 pm)

Complaints to the ICO

If you are not satisfied with our response to a complaint, you have the right to lodge a complaint with the UK's supervisory authority for data protection issues, the Information Commissioner's Office (ICO). You can find more information on their website: [e.g., www.ico.org.uk].

Before publishing, make sure you:

  1. Replace all bracketed placeholders [ ] with your specific details (e.g., your store's general product type, your platform like Shopify, your payment processors, specific analytics or advertising tools you use, the exact locations of your suppliers, your business address).
  2. Verify all links (especially to third-party privacy policies and opt-out pages) are correct and functional.
  3. Cross-reference with your actual practices: This template assumes standard e-commerce/dropshipping practices. If you use any unique tools or collect data in non-standard ways, you must add those details.
  4. Consider a Cookie Consent Banner: The UK GDPR implies the need for a cookie consent banner on your site to inform users about cookies and allow them to manage their preferences, especially for non-essential cookies (analytics, marketing).
  5. Review your suppliers' data handling: Understand how your dropshipping suppliers handle your customers' personal data once you pass it to them. Ideally, they should also be GDPR compliant.